Platform Terms of Service

Article 1. Purpose

These Terms of Service (“Terms”) govern the use of the NADO platform (“Platform”) and establish the rights, obligations, and policies between the Platform and its Users in connection with the online intermediary services provided by the Platform.

Article 2. Definitions

• “Platform” means the website and mobile application operated by NADO.
• “Company” means the operator of the Platform.
• “User” means any person who registers on the Platform, including Guests and NADOs.
• “Guest” means a User who searches for and reserves Experiences through the Platform.
• “NADO” means a User who registers on the Platform to provide Experiences. A NADO is not an employee of the Company but an independent service provider.
• “Experience” means a cultural and lifestyle activity provided by a NADO to a Guest, which may include dining, cafe visits, neighborhood walks, photo assistance, and other everyday local activities. An Experience does not include guided tours of tourist attractions, transportation arrangement, accommodation booking, or any other services constituting travel agency services under Article 3(1) of the Tourism Promotion Act or tourism guide services under Article 38 of the same Act.
• “Reservation” means a confirmed reservation made by a Guest for a specific Experience, for which payment has been completed.
• “Service Fee” means the fee charged by the Company to the Guest for use of the Platform.
• “Experience Fee” means the fee charged for the Experience, as displayed at the time of Reservation.
• “Extension Fee” means the additional fee charged when the duration of an Experience is extended beyond the originally reserved time, subject to Guest approval.

The Platform operates as an intermediary under the Act on Consumer Protection in Electronic Commerce, Etc. The Platform facilitates connections between NADOs and Guests and is not a party to the contract for any Experience. The contract for an Experience is entered into directly between the NADO and the Guest.

Article 3. Registration

3.1 Account Creation

Users may create an account by providing the required information and agreeing to these Terms. Registration is available via email or social login.

3.2 Eligibility

The Platform is available to individuals aged 19 years or older.

3.3 Guest Verification

At the time of Reservation (not registration), Guests must provide a phone number and valid payment method. Email or social login is sufficient for initial registration.

3.4 Grounds for Rejection or Restriction

The Company may reject registration or restrict access in the following cases:

• Providing false information or using another person’s identity
• Duplicate registration by the same individual
• Being under 19 years of age
• Previous termination for violation of these Terms
• Restrictions imposed by applicable law
• Technical issues that prevent service delivery

Article 4. Services

4.1 Services Provided by the Platform

• Intermediation between NADOs and Guests
• Reservation and payment processing
• In-app messaging with automatic translation
• Review and rating system
• Real-time communication with Platform support during Experiences

4.2 Services NOT Provided by the Platform

The Platform does not guarantee the quality of any Experience and is not directly liable for incidents occurring during an Experience. Experiences are provided under a direct contract between the NADO and the Guest. The Platform is not a travel agency, tourism guide service, insurance provider, or employer/agent of any NADO.

4.3 Service Modification and Interruption

The Company may temporarily suspend or modify the Platform for system maintenance, service improvements, technical issues, or force majeure events. Where possible, advance notice will be provided.

Article 5. Reservation and Payment

5.1 Reservation Process

A Guest selects an Experience, date, time, and number of participants, then submits a Reservation request. The Reservation is confirmed when the NADO accepts the request.

5.2 Payment

The total payment amount includes the Experience Fee, Service Fee, and any Additional Guest Fee (for 2 or more participants, up to a maximum of 3). All fees are displayed on the checkout screen at the time of Reservation. Payment is charged in full at the time of Reservation.

5.3 Time Extensions

During an Experience, the NADO may send an Extension request through the app. The Extension Fee is displayed to the Guest, and the extension proceeds only if the Guest approves the additional payment within the app. The Guest may cancel an approved Extension within 5 minutes of approval for a full refund of the Extension Fee. After 5 minutes, the Extension Fee is non-refundable except as provided in Article 6.

5.4 Currency

The Platform may support payments in multiple currencies. If the display currency differs from the charged currency, the exchange rate applied is determined at the time of payment. The Company is not responsible for differences arising from exchange rate fluctuations.

Article 6. Cancellation and Refunds

6.1 Guest Cancellation (Before Experience Starts)

Service Fees are non-refundable except in 100% refund cases. Refunds are processed to the original payment method and may take 5–14 business days.

6.2 During the Experience

• Guest voluntarily leaves early: No refund.
• Guest violates Community Guidelines: NADO may terminate. No refund.
• Guest arrives unfit for participation (e.g., severe intoxication): NADO may refuse to begin the Experience and must immediately report to Platform support. Refund eligibility is determined by Platform support after review of the circumstances.
• NADO terminates due to personal reasons: Pro-rata refund.
• External factors (weather, venue closure) causing the Experience to be shortened by 60 minutes or more: Platform credit equal to the shortened proportion is automatically issued (valid for 1 year from issuance). Cash refunds are not available for external factors.
• NADO no-show: Full refund plus Platform credit (valid for 1 year from issuance).
• Platform system error: Full refund.

6.3 NADO Cancellation

If a NADO cancels a confirmed Reservation, the Guest receives a full refund. Repeated cancellations may result in reduced visibility or suspension.

6.4 Force Majeure

In cases of force majeure that make the Experience impossible, the Guest receives a full refund.

Article 7. Prohibited Conduct

Users shall not engage in any of the following:

• Offering, requesting, or soliciting sexual services
• Providing or encouraging the use of drugs or controlled substances
• Violence, threats, harassment, or discriminatory behavior
• Possession of weapons or dangerous items
• Visiting or inviting others to enclosed private spaces (hotels, accommodations, private residences)
• Inducing financial transactions outside the Platform
• Exchanging personal contact information (phone numbers, social media, messenger IDs)
• Registering false information or using another person’s account
• Interfering with the normal operation of the Platform
• Unauthorized reproduction or commercial use of Platform content
• Exceeding the number of participants indicated in the Reservation
• Any conduct that violates applicable laws

Article 8. Limitation of Liability

The Platform operates as an intermediary and is not a party to the Experience. Where the Company is without fault, the Company is not liable for: the acts or quality of any Experience; accidents or property loss during an Experience; disputes between NADOs and Guests; or incidents occurring outside the Platform. This disclaimer does not apply where the Company’s own negligence or fault has contributed to the damage.

The Company’s aggregate liability for any single Reservation shall not exceed the total Experience Fee paid for that Reservation. This limitation does not apply to damages caused by the Company’s willful misconduct or gross negligence. The Company maintains commercial general liability insurance covering Experiences facilitated through the Platform.

Guests acknowledge that participation involves inherent risks and assume responsibility for their own safety. Guests are responsible for informing the NADO of any medical conditions, allergies, or physical limitations.

Article 9. Experience Delivery

• Lateness: If a NADO is more than 30 minutes late without notice via the app, it is treated as a no-show. The Guest may cancel and receive a full refund.
• Venue Changes: The NADO may change venues due to weather or crowding. This does not constitute grounds for refund.
• Excess Participants: If participants exceed the Reservation, the NADO may decline. No refund.
• Photos: NADOs are encouraged to share photos within 24 hours. Photo delivery is not a contractual obligation.
• Identity: The NADO may verify the Guest’s identity. Mismatched identity may result in refusal with no refund.
• Substitution: Only the confirmed NADO may provide the Experience. If a different person appears, the Guest may refuse and receive a full refund.
• Minors: Guests must be 19 or older. Accompanying minors must be disclosed at Reservation.
• Transportation: All Experience activities are conducted on foot and via public transportation only. NADOs are strictly prohibited from providing paid private vehicle transportation services.
• Nature of Service: NADO is not a travel agency under the Tourism Promotion Act. NADOs are cultural exchange partners, not professional tour guides. NADOs do not provide tourism guide services as defined under Article 38 of the Tourism Promotion Act.

Article 10. Reviews and Ratings

Guests and NADOs may leave mutual reviews. Reviews must be factual. Posting false reviews, threatening users in connection with reviews, or offering undisclosed incentives for reviews is prohibited.

Article 11. Content and Intellectual Property

All Platform content is the intellectual property of the Company. By uploading content, Users grant the Company a non-exclusive, royalty-free license for Platform operation and promotion. Users may request deletion of their content.

Article 12. Privacy

The Company protects User personal information in accordance with applicable laws. The Platform may collect name, email, phone number, payment information, profile photos, and location data. Location data during Experiences is collected for safety purposes with separate consent.

Article 13. Account Suspension and Termination

In cases of urgent safety violations (prohibited conduct under Article 7, including sexual solicitation, violence, or drug use), the Company may suspend or terminate accounts immediately without prior notice. In all other cases, the Company will notify the User of the reason at least 7 days before suspension or termination. Users may terminate their accounts at any time through settings. Active Reservations at termination are subject to cancellation policies.

Article 14. Dispute Resolution

These Terms are governed by the laws of the Republic of Korea. Disputes with international Guests may be resolved by arbitration administered by the Korean Commercial Arbitration Board (KCAB) in Seoul, in English.

Article 15. Amendments

Amended Terms will be announced at least 7 days before the effective date. For amendments unfavorable to Users, at least 30 days advance notice will be provided. Users who do not agree to the amended Terms may terminate their account before the effective date without any penalty or disadvantage. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

Article 16. General Provisions

These Terms constitute the entire agreement. If any provision is found invalid, the remaining provisions remain in effect. In case of conflict between Korean and English versions, the Korean version prevails.